This website is for educational purposes only and not intended to be considered legal, or any other professional service. The information provided is not a replacement for professional advice or care. If you require other expert services, please seek appropriate professional care. The author, contributors, publisher and their employees are not liable or held accountable for any damages arising from or in association with the application of any information contained in this website. No copyrighted material on any of websites, or any material published in these books, whether in whole or part, may be posted or placed onto another website, and may not be posted into any newsgroup, onto any message boards, or emailed on the Internet without the expressed written permission of our agents. This website is based on personal experiences and research, and reflects perceptions of the past, present and future. All information presented on this website is the result of personal research and collaboration with professional, academic, and government colleagues, internationally. The personalities, events, actions, and conversations portrayed within the book have been reconstructed from author's memory, various legal records, letters, personal papers, and press accounts. Some names and events have been altered to protect the privacy of individuals. Events involving the characters happened as described; only minor details have been altered.
Claims for returns or cancellations are sent by mail. In the claim the customer states the reason for the claim. We reserve the right not to accept the claim of the buyer, if the grounds for his/her complaint are found to be unreasonable. The returned product must be in the same condition in which you received it (as new), without being unsealed or the package being violated, just before the sale, as the full original packaging. To accept the return, you must show the order number of the person who originally purchased the product and whose details are shown in the order code.
The customer has the right to return the product purchased and ask to be replaced with another product or a refund, in two cases:
1. In cases of proven fault of our company (received wrong product or product with quality defects), the customer should return the product within ten (10) days from the day he/she received it, at no cost transport.
2. If the customer's decision to return the product did not result from any of the aforesaid objective reasons, the company reserves the right not to honor the claim. If the complaint is upheld, the customer can return the product within ten (10) days from the date of receipt. In this case all transport costs as well as any difference in the price of products shall be borne by the customer.
In all cases, the products should be in the condition received by the customer, complete, without any damage and in their original packaging. If not returned within ten (10) days, then our shop is not obliged to accept any refund. Upon compliance with the Terms and conditions and the acceptance of the return of the product, the customer is entitled to receive either another product of equal value or a refund. The refund to the customer will be completed within ninety (90) days from the date we receive the product. In case of repeated refunds or refunds in the event that our company in its sole discretion, deems that the customer is abusing the right of return or act in bad faith is entitled to refuse to return the product, even if these conditions are met and fulfilled. These terms shall not affect any consumer rights provided by law.